Care Quality Commission
Care Quality Commission is an independent regulator of health and adult social care in England. They ensure that health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve.
Once a service has registered with CQC, they monitor it continuously. The information we gather, which includes the views of the public, helps us decide when, where and what to inspect. Inspections give them an opportunity to talk to staff and people who use services. They also allow them to observe care and to check the systems and processes that we use. They may also look at people’s records to see how their needs are managed, following strict rules about protecting their information.
There are five questions they ask of all care services. They ask the following ‘key questions’ of each service:
- Is it safe? Are you protected from abuse and avoidable harm?
- Is it effective? Does your care, treatment and support achieve good results and help you maintain your quality of life, and is it based on the best available evidence?
- Is it caring? Do staff involve you and treat you with compassion, kindness, dignity and respect?
- Is it responsive? Are services organised so that they can meet your needs?
- Is it well-led? Does the leadership of the organisation make sure that it’s providing high-quality
Sustaining quality
To maintain the quality of our services, we are also committed to:
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Comprehensive staff training, monitored to agreed targets.
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Management development to enable career progression and provide experienced senior staff for new services.
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A strong focus on recruitment, to minimise vacancies.
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Positive Behaviour Support practitioners based in our services, supervised by qualified clinical leads in each region.
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Clear processes for whistleblowing; every colleague carries a card with the CEO’s and COO’s contact details.
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Openness and transparency in our pricing models to ensure stakeholders are clear about the levels of support and service they purchase.
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DBS checks and references for all colleagues before they start work.
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Robust systems to ensure new staff cannot put anyone at risk.
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Activity programmes that ensure everyone we support is fully engaged and occupied, overseen by each service’s Day Activities Coordinator.
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As well as our own quality programme, we also follow the government’s Quality Matters initiative.
Company Registration: 13826417
Location
Innovation Way, Genesis Centre, Stoke-on-Trent ST6 4BF
Contact
Phone:
07470 506619
01782 640 956
Email:
info@advantagecare.co.uk
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